Customer Information

My art is now available to purchase through this website as original artwork and giclee prints. Please do enjoy browsing & do not hesitate to contact me for more information. When purchasing from this website, you are in effect, buying directly from me, the artist without any ‘middle-man’.

I keep a small stock of giclee prints but I use a fantastic local print company for my printing, which means I can order on demand as required. This way I get to monitor the quality of every piece.
If the item is in stock I can usually dispatch within 2-3 days of cleared payment. If an item needs to be ordered then the max of 1-2 weeks to allow for the print & delivery process will be required.

 

Mandi Baykaa-Murray is an independent artist and photographer (trading as MBM Photogenix) All works for sale on this site have been created by Mandi. All paintings are originals and can be purchased mounted, ready for framing or unmounted. (I prefer not to post framed works for fear of damage in transit)

100% Satisfaction Guarantee

All artwork bought from this site has a 100% satisfaction guarantee. If you are not entirely satisfied on receipt of your painting,  send it straight back to me in the same condition as you received it and in it’s original packaging and I will refund you the full amount plus the return posting fee.

Postage and packaging

All items are packaged carefully to offer complete protection.

Prints are wrapped in a clear cellophane pocket, board backed and posted in a protective card backed envelope.

There is no charge for postal delivery within the UK. UK postage of giclee prints is ‘Recorded’, Original Artworks are sent within the UK by ‘Special Delivery’ which requires a signature on receipt.

I am looking into options for International Postage which will be charged at cost. Please email for more information.
(On rare occasions items can get held in customs which might delay your delivery. By choosing signed/tracked service this gives greater visibility of where your package is at all times)

Delivery Schedule
All orders will be dispatched within 7-14 days of receipt as soon as payment has cleared. If you do not receive your goods after 28 days please do not hesitate to contact me.

Returns and Refunds
The greatest care is taken to ensure that each item is checked prior to dispatch. However, if for whatever reason you are unhappy with your purchase when you receive it, you will get a full refund when returning the goods within 28 days, provided that the goods are returned in their original packaging. Once the item has been returned, I agree to refund in full the original purchase price including the return Postage fee. You will receive the refund by the same method as I receive the payment. This returns policy does not affect your statutory rights.

Privacy
Mandi Baykaa-Murray / MBM Photogenix does not disclose buyers information to third parties, any information you provide is strictly confidential. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third parties for goods delivery purposes
If you have any questions regarding privacy you can e-mail mandi@mandibaykaa-murray.co.uk or telephone directly on 01934 834927

Terms and conditions
All orders accepted by Mandi Baykaa-Murray / MBM Photogenix are subject to the following terms and conditions:

Pricing
All goods offered for sale through this web site are priced in Pounds Sterling

Payment of any import duties or taxes that may apply in countries outside the UK remain the responsibility of the customer. Any customs, taxes or import duties will be levied once the package reaches its destination. As customs policies vary from country to country you are advised to contact your local customs office for further information.

Prices include postage and packing for UK delivery but exclude the cost of postage for orders to be delivered outside the UK which will be charged at cost.

Print Representation
Every care has been taken to provide an accurate representation of the photographs and paintings available to buy on this website, however due to individual monitor settings there could be slight differences in colour representation.

Copyright
In accordance with international copyright law, copyright of all works displayed and sold on this site remains the property of the artist. No copying of the work in any form, for any purpose, private or commercial, is allowed without prior agreement in writing from the artist.

If you have any other questions, please do not hesitate to contact me by email: mandi@mandibaykaa-murray.co.uk

or Telephone: 01934 834927